Privacy Policy

Type and Uses of Personal Information

Your personal information can be used in the following instances:

• User Identification Names and Passwords: Provides you access to your profile and to protected content;
• Account Information: Tells us more about who you are, how to contact you, and your shipping / billing information. This may also contain any preferences you have provided such as language, e-mail format and interests;
• Customer Feedback and Support: Provides a mechanism for requesting information from CIARA. This may be used to inform us on how we can improve our products, services and site designs.
• E-mail Correspondence: Used to raise and respond to issues and inquiries of all types. It is also used to distribute information about CIARA.
• Transactions: Show which products and services you have requested. We will only use your personal information in the ways specified when it was collected. We will not subsequently change the way in which we use your personal information without your consent.

Security Measures

We protect the personal information you share with us. For example, if you make an online purchase with us, we use SSL protocol to encrypt your credit card number. Access to your personal information is limited to people who need it to do their job. Authorised third-party agents may also need access to some of your personal information. For example, if we need to ship something to you, we must share your name and address with a shipping company, same thing with authorised repair centres. We only provide third-party agents with the minimum amount of information needed to complete the requested service or transaction. We do not otherwise share your personal information with third-parties, unless you have granted us permission to do so. We may collect and possibly share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of CIARA terms of use, or as otherwise required by law.

Data Retention

CIARA will not retain your personal information longer than is necessary for the purposes for which it was collected.

Linked Web Sites

We provide links to third-party sites. Since we do not control these Web sites, we encourage you to review the privacy policies posted on these (and all) third-party sites.

Cookies

Most CIARA Web sites use cookies. Cookies help us provide a better user experience by measuring which Web site areas are of greatest interest. CIARA also uses cookies when you register for one of our Web programs. In this situation, a cookie will store useful information that enables our Web site to remember you when you return. CIARA can only read cookies from CIARA Web sites.

If you choose to disable cookies in your browser, you can still access most of our Web sites. Some Web sites will not allow you to complete certain activities if cookies are disabled. For example, our consumer ecommerce site uses session cookies and persistent cookies to process transactions. If you do not accept cookies, the associated shopping bag will not work and you would not be able to order.

We may display advertisements from third parties. Third-party ad-serving companies control which ads are shown. These ad-serving companies may use their own cookies to collect non-personally identifiable information from you. Advertisers use this information to target the ads and measure their impact.

We use multiple third parties to monitor web traffic, statistics, advertisement ‘click-through’, and other activities on CIARA sites. Where authorised by CIARA, such third parties may use cookies, CIARA Web log files, Web beacons, and other monitoring technologies to compile anonymous aggregate statistics on CIARA Web site visitors. Current versions of Web browsers offer enhanced user controls regarding the placement and duration of both first and third party cookies. Search for Cookies under your Web Browser’s Help menu for more information on cookie management features available to you.

Accessing and Upgrading Information

We need your help in making sure your personal information is correct in our systems. Please notify us of changes to your name, address, title, phone number or e-mail address. Most of our sites allow you to make these updates yourself via the program’s member profile pages.

Unsubscribing

Subscriptions to some newsletters can be managed through the CIARA Online Subscriptions website. In addition, each e-mail newsletter has instructions on how to unsubscribe.

Policy Updates

All updates to this policy will be posted on the ‘Privacy Policy’ section of our website. Last update: August 2014.

Need Help with an Update, Access, or Unsubscribe Request?

Please contact us at info@ciaratech.com.

To aid in processing your request, please include the following details:

• Contact information (your name, address, e-mail address, etc.);
• Name of the program where you want the update applied;
• Details of the request (e.g. change of e-mail address, unsubscribe from a newsletter, review of personal information, etc.)