Services
Ciara offers services from system design to network and storage engineering. Customers are encouraged to contact their Ciara representative to schedule services regarding:
- Support & Maintenance
- Warranty – Break Fix – Non-Warranty
- System and Server Configuration
- Rack and Stack Configuration
- Custom Service Solutions
- Onsite Training
- Staging/Deployment
- Data Center Engineering Services
| Base Rate | OT/Priority | Weekend | Block A | Block B | |
|---|---|---|---|---|---|
| Technical Services | $95.00 | $142.50 | $142.50 | $85.50 | $80.75 |
| Advanced Technical Services | $120.00 | $180.00 | $180.00 | $108.00 | $102.00 |
| Engineering Services | $150.00 | $225.00 | $225.00 | $135.00 | $127.50 |
| Advanced Engineering Services | $200.00 | $300.00 | $300.00 | $180.00 | $170.00 |
Service Terms & Conditions
NASPO ValuePoint customers will receive a discount of 8% off Ciara’s published rates.
- Ciara’s Base Rates are available during normal business hours; 8AM to 6PM, Monday – Friday, except for National or State Holidays.
- OT/Priority and Weekend rates are charged for services performed outside of the hours that base rates are available.
- Block A rates require a purchase and scheduling of a single block of 8 hours, to be delivered during a single visit and during normal business hours.
- Block B rates require a purchase and scheduling of multiple blocks of 8 hours, to be delivered over consecutive days (M-F), and during normal business hours.