Ciara offers services from system design to network and storage engineering. Customers are encouraged to contact their Ciara representative to schedule services regarding:
- Support & Maintenance
- Warranty – Break Fix – Non-Warranty
- System and Server Configuration
- Rack and Stack Configuration
- Custom Service Solutions
- Onsite Training
- Data Center Engineering Services
|Base Rate||OT/Priority||Weekend||Block A||Block B|
|Advanced Technical Services||$120.00||$180.00||$180.00||$108.00||$102.00|
|Advanced Engineering Services||$200.00||$300.00||$300.00||$180.00||$170.00|
Service Terms & Conditions
NASPO ValuePoint customers will receive a discount of 8% off Ciara’s published rates.
- Ciara’s Base Rates are available during normal business hours; 8AM to 6PM, Monday – Friday, except for National or State Holidays.
- OT/Priority and Weekend rates are charged for services performed outside of the hours that base rates are available.
- Block A rates require a purchase and scheduling of a single block of 8 hours, to be delivered during a single visit and during normal business hours.
- Block B rates require a purchase and scheduling of multiple blocks of 8 hours, to be delivered over consecutive days (M-F), and during normal business hours.